User Data Protection
Updated: January 2026 — v3.1

Privacy Policy negawin188 – How We Protect the Personal Data of Malaysia Users

Negawin188 takes the privacy of every user seriously. This document clearly explains what data we collect, how it is used, who it is shared with, and your rights as a user to control your personal information.

256-bit SSL Encryption
All data is protected
PDPA Compliance
Malaysia Personal Data Protection Act
No Data Selling
Your Data is Not Sold

Industry-Grade Encryption

All communications between your device and negawin188 servers are protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Responsible Data Management

Your data is only used for the purposes clearly stated in this policy. negawin188 does not sell, rent, or trade your personal information to any third party for marketing purposes.

Malaysia PDPA Compliance

Negawin188 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all user data collection and processing practices.

Strict Access Control

Only authorised personnel may access users' personal data, and only for legitimate operational needs. All access is logged and audited on a regular basis.

User Rights Respected

You have the right to access, correct, delete, or transfer your personal data. All requests are processed within the stipulated timeframe at no hidden cost.

Communication Preference Controls

You may opt out of receiving marketing communications at any time. An unsubscribe option is available in every promotional email and within your account settings.

Privacy Policy Summary

This Privacy Policy explains how negawin188 collects, uses, stores, and protects the personal information of users on our platform. It applies to all users who register an account, use the app, or browse the negawin188 website. By using our services, you agree to the practices described in this policy.

1. Introduction

Negawin188 is fully committed to protecting the privacy of every user who trusts our platform. We recognise that personal information is a valuable and sensitive asset — which is why we invest in the latest security systems and enforce strict policies on how your data is managed.

This Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. This document is updated periodically whenever there are changes to our practices or legal requirements. The latest update date is shown at the top of this page.

If you have any questions or concerns about how we handle your personal data, you may contact our privacy team through the channels listed at the end of this document. We are always happy to clarify and assist.

2. Personal Data We Collect

Negawin188 only collects the data necessary to provide you with a secure, seamless, and personalized service. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.

Data Category Example Information Primary Purpose
Identity Data Full name, date of birth, identification number Account Verification (KYC)
Contact Data Phone number, email address Communication & account security
Financial Data Bank name, account number, transaction records Deposits, withdrawals & AML compliance
Technical Data IP address, device type, browser Security & fraud detection
Usage Data Games played, session duration, settings preferences Platform improvements & recommendations

All sensitive financial data such as credit card numbers or full bank account details are not stored on negawin188 servers. Payment transactions are processed through certified, secure payment gateways.

3. How We Use Your Data

Every piece of data we collect is used for a legitimate, stated purpose. negawin188 does not use user data for purposes unrelated to the operation of the platform or the services you use.

  • Verifying user identity and eligibility during registration and the KYC process.
  • Processing deposits, withdrawals, and other financial transactions securely and accurately.
  • Providing effective customer support and resolving complaints or disputes.
  • Sending important account notifications such as transaction confirmations and security alerts.
  • Sending marketing and promotional communications — only to users who have consented to receive them.
  • Detecting and preventing fraud, money laundering, and other suspicious activities.
  • Improving the platform, games, and user experience based on aggregated usage data.
  • Complying with applicable legal requirements, regulations, and directives from relevant authorities.

4. Sharing Data With Third Parties

Negawin188 does not sell, rent, or trade users' personal data to third parties for their own marketing purposes. This has been an unwavering commitment since our platform first launched.

However, there are situations where data needs to be shared with selected third parties to ensure the platform operates properly:

  • Payment Providers: Payment gateways such as DuitNow, FPX, and e-wallets receive the transaction data needed to process your deposits and withdrawals.
  • Game Providers: Third-party gaming platforms integrated with negawin188 may receive the account identifiers required to enable gameplay.
  • Legal Compliance: Data is shared with authorities when required by law, court order, or official investigation.
  • Technical Services: Cloud infrastructure and security providers bound by strict confidentiality agreements.

All third parties working with negawin188 are required to meet the same privacy and data security standards as our internal policies. Legally binding data processing agreements are signed with every provider.

5. Data Security

Negawin188 implements multiple layers of security to protect your personal data from unauthorised access, loss, alteration, or unlawful disclosure.

  • 256-bit SSL encryption for all communications between user devices and negawin188 servers.
  • User passwords are stored in hashed form that cannot be decrypted — even negawin188 staff cannot view your original password.
  • Two-factor authentication (2FA) is available and recommended for all accounts as an added layer of protection.
  • 24/7 monitoring of suspicious account activity with automated fraud detection systems.
  • Regular security audits by internal cybersecurity teams and independent third parties.
  • Data servers stored in secure data centres with strict physical access controls.

While we employ best-in-class security measures, no system is 100% breach-proof. You also play an important role in keeping your account secure — never share your login credentials with anyone.

6. Cookies and Tracking Technologies

Negawin188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

  • Essential Cookies: Required for the platform to function properly — including login sessions and language preferences. Cannot be disabled.
  • Performance Cookies: Collecting anonymised usage data to help us understand how the platform is used and identify areas for improvement.
  • Functional Cookies: Remembering your preferences such as odds format, language, and display settings so you do not have to reset them every time you log in.
  • Security Cookies: Helping detect suspicious activity and protecting your account from cyber threats.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.

7. Data Retention Period

Negawin188 retains your personal data only for as long as required for the purposes stated in this policy or as mandated by applicable law.

  • Active account data is retained for the duration that your account remains active.
  • Financial transaction data is retained for a minimum of 7 years in accordance with Malaysia's Financial Compliance Act requirements.
  • KYC records and identity verification data are retained for 5 years after account closure.
  • Security activity log data is retained for 2 years for investigation purposes if needed.
  • After account closure and the expiry of mandatory retention periods, your data will be securely deleted from our systems.

Early data deletion requests can be submitted to our privacy team. We will process such requests within 30 days, subject to mandatory legal retention requirements that cannot be waived.

8. Your Rights as a User

As a negawin188 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). negawin188 respects and facilitates the exercise of all these rights.

1

Right to Access

You may request a copy of all personal data we hold about you. We will provide it in a readable format within 14 working days.

2

Right to Rectification

If the data we hold is inaccurate or out of date, you may request a correction. Updates can be made directly in your account settings or through customer support.

3

Right to Erasure

You may request deletion of your personal data when it is no longer needed, subject to applicable legal retention requirements.

4

Right to Object

You may object to the processing of your data for marketing purposes. An unsubscribe option is available in every marketing email and within your account settings.

5

Right to Portability

You may request your data be transferred in a machine-readable format (JSON/CSV) for personal use or migration to another platform.

6

Right to Complain

If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection.

9. Children's Privacy

The negawin188 platform is exclusively for users aged 21 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 21.

If we find that personal data of someone below the minimum age requirement has been collected, we will take immediate action to delete that data and close the associated account. If you are aware or suspect that a minor is using our platform, please notify our customer support team immediately.

Online real-money gaming is not suitable for children and teenagers. negawin188 fully supports efforts to protect minors from accessing online gambling platforms.

10. Contact Our Privacy Team

For any enquiries, concerns, or requests relating to your privacy and personal data at negawin188, you can reach us through the following channels:

  • Live Chat in the negawin188 app or website — available 24/7 in English and Bahasa Malaysia.
  • Privacy team email: [email protected] (response within 2 working days).
  • Visit page FAQ us for answers to frequently asked privacy questions.

All privacy rights requests will be processed within the following timeframes: right of access (14 working days), right of correction (7 working days), right of erasure (30 working days). We will acknowledge receipt of your request by email within 2 working days.

To complete a privacy rights request, we may need to verify your identity first as a security measure to ensure your data is not disclosed to the wrong party.

Your Data is Safe with negawin188

You now know how negawin188 protects your privacy. Register an account today and enjoy a safe, fair, and transparent online entertainment experience — with full confidence that your personal data is always protected.

Bahasa Melayu